[正社員]その他物流/配送 Sea Logistics, Customer Care Specialist, Key Accounts

WHAT WILL YOU BE DOING ON A DAILY BASIS? You will support customers by providing helpful information, answering questions + working closely with the Operational Key Account Manager in delivering customer excellence.  To drive customer engagement and satisfaction in close cooperation with the (Operational) Key Account Manager + the Operational Care Center (OCC).  To establish and strengthen operational relation to customer contact(s) through daily interaction and to pro-actively advise and consult clients to ensure customer satisfaction.  To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.  To qualify + enter customer orders into the operational execution process.  To assist in creating, reviewing + refining customer reports.  To collaborate with Finance and the Key Account Manager to adjust credit limits based on daily business development  To document, resolve and analyze all complaints and then identify, share and eliminate root causes.  To create, review + refine customer reports.  To ensure delivery against all financial targets + strategic objectives.